Unjust summons, woman does not have to repay the purchase amount

Wrongful summons, woman does not have to repay the purchase amount

Wat speelt er in deze zaak? Er worden via achterafbetaling vijf kledingstukken besteld bij Zara voor een bedrag van 91,75 euro. Omdat betaling achterwege blijft, schakelt de bank een incassobedrijf in. 

Dit bedrijf stuurt een factuur naar de vrouw op wiens naam en adres de spullen zijn besteld.

Refund the purchase amount

The collection agency believes that the woman received the clothing items but did not pay for them. Therefore, the company demands three years later that she repay the purchase amount.

But the woman claims that she did not order anything from Zara. Therefore, she contacted the bank in 2021 after receiving a reminder for the first time.

The bank informed her after the investigation that her name and address did match, but that other details such as first name, date of birth, email address, and phone number were incorrect.

The clothing was also not delivered to her address. The bank stated that there was likely abuse by a third party, but no real identity theft.

Therefore, the woman is advised to ignore future bills. The bank also informs the woman in an email that there is no payment obligation in this case.

Summons

De vrouw (die zelf advocaat is) reageert verontwaardigd als zij een hele tijd later alsnog een dagvaarding ontvangt van een incassobureau. Ze stuurt een pittige mail naar het incassobureau. 

She expresses her dissatisfaction that no proper investigation was conducted by the office, despite the earlier findings of the bank.

She points out that there was no evidence that she had placed the order, or that the products had been delivered to her. The woman then files a counterclaim for 2,250 euros for lost income.

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Abuse of procedural law

De kantonrechter oordeelt dat het incassobureau onvoldoende kan aantonen dat de vrouw de bestelling heeft geplaatst. 

The judge also finds that the company has abused procedural law, as it could have been aware of the situation before the hearing and thus has not treated the woman's rights with due care.

The claim of 91.75 euros against the woman is denied. The counterclaim of 2,250 euros that the woman requests as compensation is also denied.

Met name omdat het uitbrengen van een dagvaarding op zichzelf niet onrechtmatig is. De vrouw ontvangt een vergoeding van 50,- euro voor reiskosten. Bovendien moet het incassobureau de proceskosten betalen.

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