What do you do in your daily work around offering empathy?

Can I ask you something?
In my daily life, I also speak to a lot of unknown people. All need some form of attention and there is a great need for it. 

They often like to be heard and seen in what is important to them. In the many conversations, this often comes up! And it gives me pleasure to be able to offer it. 

So...

What do you do in your daily work around offering empathy?
And what do you think is needed to improve this? What do you think we can achieve with that?

Would love to hear your input!